Customer Service / Internal Sales
Multilingual commercial all-rounder who turns customer requests into confirmed orders.
BTT SA is a leading Belgian manufacturer of technical textiles, with close to 180 employees and a strong international footprint in geotextiles and agrotextiles. Following a recent ownership change, we are entering an exciting new chapter focused on operational excellence, sustainability and growth. We are now seeking a Customer Service / Internal Sales colleague to be the link between our customers, our sales management and our production – from the first quotation to the delivered order.
Function & responsibilities
- You are the first point of contact for our customers by phone and email, and follow their requests from the first quotation to the final delivery.
- You prepare and send quotations in close collaboration with the Sales Managers.
- You are responsible for the commercial follow-up.
- You confirm customer orders and follow them up from entry in our ERP system until delivery.
- You prepare and follow up delivery quotations.
- You register customer complaints and follow them through to resolution.
- You manage customer files and prepare the requests for new customer and article creation.
- You organise the dispatch of samples to customers and prospects.
- You handle the general administration of the sales department: correspondence, brochures and commercial information of all kinds.
- You create sales statistics that support the commercial team in its decisions.
- You act as a mentor for new colleagues during their onboarding.
- You work in line with our quality system, safety, environmental and work regulations, and help keep the ISO procedures and instructions for your role up to date.
- You report directly to the Sales Director.
Your profile
- Bachelor’s degree or equivalent experience.
- You have a strong commercial sense and a genuine customer focus.
- Your administrative work is accurate, precise and well organised.
- You have a solution-oriented mindset and enjoy solving problems.
- You are communicative, friendly and a true team player.
- You are fluent in French, Dutch and English. German is a plus.
- You are comfortable working with an ERP system and standard office tools.
Our offer
- A key role at the heart of our customer relationships, in an international manufacturing company entering a new chapter of growth.
- A thorough onboarding with a dedicated mentor and internal training on our products.
- Daily contact with customers and colleagues across Europe and beyond.
- A dynamic environment where initiative and entrepreneurship are highly valued.
- Investment in people and technology.
- Professional and personal growth opportunities within an ambitious international group.
- A competitive salary package.
- A congestion-free commute to a conveniently located workplace.